Store Associate

JOB SUMMARY:

Our ideal full time & part time employee will provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs. Additionally, they will have experience with administration, book keeping, graphic design and be able to educate customers on difference aspects of design from conception to print.

BASIC REQUIREMENTS:

• Able to work independently within one month of hiring.

• Sales, Marketing & Most importantly communication skills.

• Must be able to work weekends and flexible hours.

Responsibilities and Duties

• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.

• Be knowledgeable of products and services offered and properly promote them to customers.

• Identify customer needs and offer additional services which could benefit them.

• Receive, sort and place mail in mailboxes accurately.

• Record all sales transactions completely and accurately in Point of Sale

• Pack contents for shipping using established procedures and products.

• Receive and prepare documents for printing.

• Operate all other software packages.

• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.

• Process and document damaged shipments, late and lost package claims.

• Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.

• Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.

• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.

• Educate customers on business solutions and print product offerings (e.g. digital printing, wide format, business products, specialty products, and binding and finishing services).

• Effectively apply knowledge of printing concepts such as paper considerations, file formatting, and output settings.

• Provide customers with quotes and follow up and consult on complex orders.

• Brainstorm and mock-up design ideas.

• Meet with customers to present concepts and adjust designs to fit their needs or taste.

• Manage quality control throughout production process to ensure finished product is correct and meets customer and The UPS Store quality standards.

• Interpret a variety of instructions furnished in written or oral form.

• Proofread orders and understand all job requirements before beginning desktop process.

• Operate and maintain print and finishing equipment.

• Deliver print sales and production training to other Center Associates.

• General housekeeping duties.

• Other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Knowledge and application of Adobe Creative Software and Microsoft Office. (Two year preferred)

• Knowledge and application of printing concepts

• POS experience

• Production scheduling experience

• Project management skills

• Production experience with digital printing equipment

• Production experience with bindery equipment

• Attention to detail for proofing

• Ability to work and complete tasks independently in a fast-paced environment

• Education and/or Experience:

• 6 months – two years customer service and sales experience in a print production environment, point of sale (“POS”) is highly desirable

• Experience with Adobe Creative Software and Microsoft Office.

Language Skills:

• Excellent verbal and written communication skills.

• Ability to collaborate with customers on print projects and other services offered.

Other Skills and Abilities:

Ability to lift 50 lbs regularly. Ability to stand for extended periods of time.

Ability to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Morning shift

Work Location: In person

Salary : $12 - $15