Full Time Retail Center Associate at THE UPS STORE 2985

The UPS store is a great place to work! We are a team of hard-working, fun-loving professionals that enjoy providing the best possible experience for our customers. We are The UPS Store, where we provide print and business services. Did you think we only offered shipping services? Check out our website (www.theupsstore.com), because we offer every 'ing' for business! Your career could take on a whole new direction when you help customers design and order what they need to start, continue, and grow their business! You will develop relationships with regular customers, seek new opportunities with walk-in customers, and expand your knowledge in areas like private mailbox rentals, print (Adobe Photoshop), notary public and learn how to pack & ship items around the world!

A Center Associate is responsible for delivering world-class customer service to all retail customers. They receive and process packages for shipment, operate copiers, fax machines, binding equipment, laminating machines, and point-of-sale cash registers. The Associate expertly advises our valued customers by providing accurate information on our array of products and services. Associates exhibit confidence by knowing best practices. All training will be provided.

The following is a list of the duties and responsibilities associated with this position:

* Ability to become a Notary Public (must be 18 years old, must be a legal resident of U.S. and a resident of NC, must be able to read, write and speak English, must have a high school diploma (or equivalent), and no less than 10 years since incarceration, probation, or parole).

* Deliver outstanding customer service in person, over the phone, and via email

* Continuously practice good listening skills with customers

* Take ownership of the customer's shipping problem and offer viable solutions

* Take action to learn all product and service offerings, alternative solutions, and industry best practices

* Operate all equipment, software, and devices in an expert fashion and be willing to teach others (if no experience with equipment, must have the desire to learn)

* Maintain a clean and safe working environment

* Punctual, detail oriented, and can-do attitude

The ideal candidate for Center Associate will have retail sales experience, have strong computer and internet/research skills, able to lift up to 50 pounds, have a friendly and genuinely helpful demeanor, maintain a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

This position is full-time, the schedule can be flexible, however, rotating weekend shifts will be required and our weekly business hours are 8am – 7pm Monday - Friday, 9am – 4pm Saturday and 12pm – 5pm Sunday. Closed all major holidays.

The UPS Store offers you professional growth, individual contributor roles, and management opportunities!

Location: 7151 O'Kelly Chapel Rd, Cary, NC 27519 [PLEASE DO NOT VISIT THE STORE, THE HIRING MANAGER WILL NOT BE THERE]

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Do you speak any language other than English fluently?
• A customer hands you a $20 bill to pay for 14.67 in shipping charges. What amount of change to you return to them?

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $12 - $13