Management Trainee

The UPS Store Description:

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our stores offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, world class customer experience and open communication.

Store Management Trainee – Full Time / Part Time

The Store Management Trainee delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. This position is designed to provide exposure to the many facets of operations, management, leadership, process excellence, career pathing, professional development and mentorship. This is also designed to provide an accelerated career track and experience that can be applied internally within The UPS Store or externally through progressive management positions. Your future success leads to our future success and we are committed to your development while you are committed to help our store grow and thrive.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, preferably some college experience, a friendly and genuinely helpful demeanor, and a professional appearance and approach to work. He or she must be a fast learner who makes an effort to learn all aspects of the business, so they can proceed to advance to the Management Associate position and if available Assistant Manager and Branch Manager positions.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Rapidly learns all there is to do to lead the retail operations and gains progressive exposure to management responsibilities.
• Becomes certified in all areas outlined for career progression
• Takes on the attitudes of “Owning the Business” and saying “Yes” to customer solutions
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required, College experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• An eagerness to grow your career and business accumen
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds
• Availability to work weekends

Job Type: Full-time

Pay: $14.50 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• Employee discount
• Parental leave

Shift:

• 8 hour shift
• Day shift
• Evening shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Indianapolis, IN 46229 (Required)

Ability to Relocate:

• Indianapolis, IN 46229: Relocate before starting work (Required)

Work Location: In person

Salary : $15