Full-Time Center Associate

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Application Question(s):

• The Center Associate is fully accountable to the Center Manager to provide outstanding customer service to our valued clientele. The Center Associate provides that ever-important first impression, which has a big impact on repeat business. Why do you think you are the best fit for this position? Tell us why you believe you can perform the duties and responsibilities of this position in a continuously outstanding fashion
• You will be required to operate scales, binding equipment, copiers, point-of-sale devices, laminating machines, fax machines, computer software, and other office equipment. Do you have the skills or aptitude to operate (or quickly learn to operate) equipment such as this? Tell us if you are a fast learner. Give examples of the types of equipment, software, or devices with which you are skilled
• For planning purposes, it is important for management to know the earliest date you can begin work if selected for this position. When can you begin work if you are selected for this position? Indicate your current work status and provide the date (day and month) that you can start work if you are selected for this position
• This full-time position requires a flexible schedule of 30 to 40 hours per week that can span six days a week. If selected for this position, you may be required to work Saturdays. Are you willing to work a flexible schedule? If yes, please confirm that you are willing to work Saturdays when required. If you cannot work a flexible schedule, please tell us the days/hours that you can work with consistency and tell us if there are any restrictions to your availability.

Education:

• High school or equivalent (Preferred)

Experience:

• Retail Associates & Cashiers: 1 year (Preferred)

Ability to Commute:

• Kansas City, MO 64119 (Preferred)

Work Location: In person

Salary : $15