Sales and Customer Service Associate

The UPS Store 3693

JOB TITLE : Sales and Customer Service Associate

EXEMPT: No

REPORTS TO: Retail Center Manager

SUMMARY:
Ensure customers have a good experience by providing efficient and effective service to exceed expectations while promoting products and services to meet the customers’ needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.

· Deliver exceptional customer service through customer engagement and quality product delivery.

· Be knowledgeable of products and services offered and properly promote them to customers.

· Identify customers’ needs and offer additional services which could benefit them.

· Receive, sort and place mail in mailboxes accurately.

· Record all sales transactions completely and accurately in Point of Sale system.

· Pack contents for shipping using established procedures and products.

· Ability to receive and prepare documents for printing.

· Operate all other software packages.

· Receive and process packages for shipping, including lifting and weighting packages on scale, accessing manifesting software, generating labels.

· Process and document shipping damage, late and lost package claims.

· Assist in merchandising the center, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.

· Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.

· Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.

· General housekeeping duties.

· Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Education and/or Experience:

· 6 months customer service and sales experience in a retail environment. Point of Sale (“POS”) and computer experience highly desirable.

· Eligible and capable of becoming a State of Colorado Notary Public. (training will be provided)

Language Skills:

· Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

· Excellent verbal and written communication skills.

Other Skills and Abilities:

· Ability to lift 50 lbs regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers and complete customer paperwork.

Job Types: Part-time, Temporary

Pay: $16.00 per hour

Expected hours: 28 per week

Benefits:

• Paid time off

Shift:

• Day shift

Application Question(s):

• Are you eligible and willing to become a Colorado Notary Public? https://www.sos.state.co.us/pubs/notary/FAQ/apply.html
• Are you able to work Thursday & Friday, 7:45am - 3:15pm, Saturday, 8:45pm - 4:15pm and Sunday 9:45 - 3:15pm?

Ability to Commute:

• Monument, CO 80132 (Required)

Work Location: In person

Salary : $16