What are the responsibilities and job description for the Customer Service Representative position at The UPS Store #3926?
Primary responsibility is to deliver world-class customer service to customers. This requires strong interpersonal skills, effective oral/written communication skills and the ability to work well with others. Computer application knowledge, including Microsoft Office (Word and Excel), is recommended and may be required. Knowledge of Internet applications is preferred. Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75 lbs.
Summary
As a Customer Service Representative, you will be instrumental in delivering outstanding support and fostering positive client relationships. Reporting to the Customer Service Manager, your core skills in communication, customer service, and data entry will enable you to assist customers effectively via phone and other communication channels. Your proficiency in Microsoft Office, particularly Excel and Word, will aid in managing customer inquiries and maintaining accurate records. With a focus on client satisfaction, you will utilize your relevant skills to enhance the overall customer experience and contribute to the success of our organization.
Responsibilities
- Provide exceptional customer support through effective communication and problem-solving skills.
- Assist clients with inquiries via phone and email, ensuring a positive experience.
- Accurately enter and manage customer data using Microsoft Office applications.
- Handle cash transactions and maintain accurate records.
- Collaborate with team members to enhance service delivery and address customer needs efficiently.
- Utilize analysis skills to identify trends and improve service processes.
Job Types: Full-time, Part-time, Temporary
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
- Split shift
Work Location: In person