Retail Sales Manager

THE UPS STORE, INC. together comprise approximately 5,000 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, printing, document, return services, mail and package receiving, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. We recognize and respect the amount of time you are about to invest by applying to this open position.

Thank You, The Hiring Manager

JOB DESCRIPTION The Retail Store Manager is responsible for the day-to-day sales and operations of this McKinney retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, achieving revenue goals by maximizing sales opportunities in all profit centers while maintaining operational efficiency and increasing profitability, and providing updates to the franchise owner. The Retail Sales Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a post high school education (college coursework or a degree), three years or more of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching sales associates
• Oversee daily operations of the store, including sales, inventory management, and customer service
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
• Manages Center Sales Performance and ensures high productivity of team
• Manages Store inventory of Retail Items and Supplies
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Takes ownership of the customer's needs and offers viable solutions
• Ensure that center achieves its targeted revenue projections, profitability, Average transaction amount, and customer counts.
• Ensure compliance with company policies and procedures
• Handle administrative tasks such as scheduling, billing and reporting
• Provide exceptional customer service to enhance the overall shopping experience

QUALIFICATIONS

• Previous Retail Store Manager or Assistant manager experience
• Strong training and development skills
• Excellent communication skills, both verbal and written
• Strong computer skills, including POS system, Microsoft Office and Adobe Suites
• Knowledge of phone etiquette for professional customer interactions and skills handling customer complaints with problem resolution
• Demonstrates high performance management & leadership skills
• Experience in recruiting and hiring qualified candidates
• Willing to accept full accountability for Store operations
• Have previously worked for a retail shipping store such as FedEx Kinko's/ The UPS Store / Office Max / Staples or Pack & Ship independent (Plus)
• Advanced education degree, coursework, or tech school desired (Plus)
• Previous Three years Retail store management experience, including personnel and financial management experience
• Bilingual proficiency is a plus
• Current Notary commission (Plus)
• Open Schedule between the Hours of 8:00 a - 7:00 p M-F and Once a month 9:00 a - 5:00 p Sat and/or Sun

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.

Job Type: Full-time

Pay: $32,000.00 - $48,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Shift:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Why do you want to work at The UPS Store in McKinney Texas?

Experience:

• Retail Store Manager: 3 years (Required)
• Team development: 2 years (Required)
• Retail Sales: 3 years (Required)

Ability to Commute:

• McKinney, TX 75071 (Required)

Ability to Relocate:

• McKinney, TX 75071: Relocate before starting work (Required)

Work Location: In person

Salary : $32,000 - $48,000