What are the responsibilities and job description for the Customer Service Associate, The UPS Store Leesburg position at The UPS Store #4864?
Full job description
The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
- able to work day time
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Able to cross-sell and up-sell products and services
- Excellent packing skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40 pounds
· Hours: Flexible 20 to 30 Daytime Hours per week or Full Time
· Benefit:
· -Paid Training
· -Employee Discount
· -Casual and Creative Work Environment
· -Free Parking, Performance Bonus
· -Formal Ongoing Training Programs
· -Uniforms Provided
· Job Types: Full-time, Part-time
Job Type: Part-time
Expected hours: 25 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
Work Location: In person