Retail Center Associate

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50 pounds

Job Type: Full-time

Pay: $18.97 - $20.13 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Can you perform the physical tasks associated with the job? Describe your physical condition in terms of being able to work on your feet all day, bend, and lift 50 to 75 pounds.
• Do you have the skills or aptitude to operate (or quickly learn to operate) equipment such as scales, binding equipment, copiers, point-of-sale devices, laminating machines, fax machines, computer software, and other office equipment?
• When can you begin work if you are selected for this position?
• What times are you available to work?
• Are you able to work Saturday and Sundays? What days and times can you work? How many hours are you looking for?
• Have you ever worked at a Staples, UPS Store (NOT UPS), or FedEx Office?
• Are you transferring from another UPS Store? When's the last time you worked at a UPS Store?
• Would you be willing to apply to become a notary and do notarys during your shift?

Work Location: In person

Salary : $19 - $20