What are the responsibilities and job description for the Full-Time Center Associate position at The UPS Store #5641?
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40 pounds
Compensation:
$15.50/hr to start.
Bonus after 120 days. Receive $1/hr for each hour worked initial 120 days, great attendance, and a positive review.(approximately $520)
Increase to $16.50/hr after 120 days, great attendance, and a positive review.
Increase of $0.50 up to $17.00 per hour when you become a notary and are able to notarize documents.
Commission plan available after 180 days. Earn approximately $500-$1000 additional compensation per quarter (not guaranteed but attainable)
Salary : $16 - $17
