Customer Service Associate: Part-Time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
• Deliver exceptional customer service through customer engagement and quality product delivery.
• Be knowledgeable about products and services offered and properly promote them to customers.
• Identify customer needs and offer additional services which could benefit them.
• Receive, sort, and place mail in mailboxes accurately.
• Record all sales transactions completely and accurately in Point of Sale system.
• Pack contents for shipping using established procedures and products.
• Receive and prepare documents for printing.
• Operate all other software packages.
• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
• Process and document damaged shipments, late, and lost package claims.
• Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
• Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in the retail area.
• General housekeeping duties.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

EDUCATION AND/OR EXPERIENCE:

• 2 years customer service and sales experience in a retail environment.
• Point of Sale (POS) and computer experience highly desirable.
• Knowledge of Adobe Creative Software or ability to learn new software highly desirable.

LANGUAGE SKILLS:

• Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
• Excellent verbal and written communication skills.

OTHER SKILLS AND ABILITIES:

• Ability to lift 50 lbs regularly.
• Ability to stand for extended periods of time.
• Manual hand dexterity required to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork.
• Ability to work on Saturdays.

Job Type: Part-time

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Relocate:

• Huntersville, NC 28078: Relocate before starting work (Required)

Work Location: In person