What are the responsibilities and job description for the Customer Service Associate - Plano, TX position at THE UPS STORE 6707?
- The UPS Store is currently seeking for a mature professional candidate with excellent communication skills, who enjoys working with customers and is good with multitasking and has a strong sales background with a sales mindset.
- The ideal candidate must be able to work 25-30 hours a week, understands and delivers world class customer service to our customers.
- Take ownership of the customer's needs and up-sell and cross-sell solutions from our Product and Services offerings
- Looking for shifts 8:00 am - 4 pm, 8:00 - 1:30 pm, 12:00 pm - 5:00 pm & 4-8 pm (M-F), some Saturdays 12 pm - 4 pm and Sundays 10 am - 4 pm
- Responsibilities include: Assisting customers in making copies/prints, shipping and selling all products and services offered.
- Learn and operate our Point of Sale (POS) software and Counter Manifest System (CMS).
- Resolve everyday Customer Service issues. Answering phone calls. Up-selling and cross-selling.
- Must be good at multitasking, organized and detail oriented.
- Have excellent work ethics
- Maintaining cleanliness in the store. Follow rules and regulations set by your manager. Cooperate in the fulfillment of Saturday's work schedule.
- Willingness to become a public notary.
- Other requirements might be added by your manager.
- Be able to lift up to 50 lbs.
Required Skills: Basic Computer skills, Understanding of operating copiers, ability to multi task and provide world class customer experience to our customers.
PLUS for the job - Advanced printing skills, Spanish speaking, prior work experience at Fedex/office Depot/The UPS Store, entry level experience with indesign/Photoshop, and Notary Public commission.
Preferred Skills: Knowledge and understanding of all major color graphics software programs.
Preferred Experience: At least 2 years in the retail sales space.
If you meet these qualifications and are interested in applying for the position, please send your resume.
Job Types: Full-time, Part-time
Experience
- Retail sales: 2 year (Preferred)
- Customer Service: 1 year (Preferred)
- Prior The UPS Store experience or retail Shipping experience preferred
Job Types: Full-time, Part-time
Job Types: Part-time
Job Type: Part-time
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Shift:
- 8 hour shift
Experience:
- Customer Service: 2 years (Preferred)
Work Location: In person
Salary : $13 - $15