Franchise Business Consultant

Join our Team

Where Grit, Teammateship and Innovation thrive. Are you ready to bring your passion and perseverance to a team that values resilience, collaboration, and creative problem-solving?

About the Role:

At The UPS Store Area Office, we’re looking for a Business Consultant who embodies “grit”—someone who is passionate, persistent, and committed to delivering results over the long term. In this role, you’ll be responsible for managing projects, often involving complex challenges and deadlines. Success in this role requires not just technical expertise, but the ability to stay focused, adapt to setbacks, and keep pushing forward even when obstacles arise.

Key Responsibilities:

• Demonstrate resilience in the face of unexpected challenges, finding creative solutions and adapting strategies when necessary.
• Drive long-term goals, showing perseverance through obstacles and keeping the team motivated during setbacks.
• Maintain a focus on continuous improvement and learning, adapting your approach to overcome evolving challenges.
• Build strong relationships with stakeholders and aligning toward shared goals.

Requirements:

• Strong problem-solving skills with the ability to persist through obstacles.
• Passion for achieving excellence and improving processes, even when progress is slow.
• Resilient under pressure, with a demonstrated ability to learn from setbacks and adapt strategies.
• A team player who values collaboration and supports others through challenges.

What You Bring:

You have the determination to push boundaries and achieve long-term goals, even when the going gets tough. You’re driven by purpose and take pride in mastering your craft.

You can persevere through obstacles, demonstrate resilience, and stay motivated to achieve success despite challenges.

Candidates who thrive on overcoming adversity and are dedicated to achieving high standards over time will excel in this role.”

Teammateship: Inspired by Simon Sinek’s philosophy, you prioritize building trust and fostering genuine relationships. You thrive in a supportive team environment and believe in the power of collaboration to achieve extraordinary results.

Innovation: You don’t just think outside the box — you challenge the box itself. Your curiosity and creativity drive you to solve problems in bold ways.

What We Offer:

A culture that celebrates perseverance, teamwork, and groundbreaking ideas.

Opportunities to work on projects that make a meaningful impact.

A supportive environment where your contributions are valued, and your growth is prioritized.

The chance to collaborate with a diverse team who inspire one another to be their best.

At The UPS Store Area Office we believe that excellence comes from the heart. If you’re someone who’s ready to roll up your sleeves, contribute to a dynamic team, and make a lasting difference, we want to hear from you.

Job Description

The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store has over 5,000 independently owned locations in the U.S. and Canada. If you're looking for an exciting and dynamic career opportunity, we want to hear from you!

The UPS Store Franchise Business Consultant is responsible for supporting and educating Franchisees. He/ She engages with the franchisee to optimize revenues and profitability as well as ensure consistency and compliance in meeting operational brand standards and requirements, through coaching and counseling. This position conducts store (center) visits to verify proper procedures are being performed and identifies potential opportunities for growth and then creates actionable plans for improvement.

The UPS Store Franchise Business Consultant assists The UPS Store Franchisees with center transfer of ownership, center relocations, new store build-outs, store placements, and franchise renewals. He/she supports and assists with organizational initiatives to maintain franchisee accountability and network consistency.

Employment for this position is through the Area Franchisee for Kentucky and not The UPS Store, Inc.

Responsibilities and Duties

• Take ownership of complex projects that require long-term commitment and problem-solving through repeated setbacks.
• Work through challenges to find creative solutions and see projects through to successful completion, even in the face of obstacles.
• Demonstrate resilience and adaptability in a fast-paced environment, where persistence and consistent effort are key to success.
• Utilizes “best practices” approach in executing operational improvements, training, merchandising, marketing, prospecting and overall franchise management to improve revenue.
• Assists in planning and conducting networking meetings and activities to improve store profitability through training and networking with vendors and other Franchisees.
• Trains and coaches Franchisees in effective pricing of products and service by utilizing financial benchmarks and understanding markup vs margin concepts.
• Schedules store owners for TUPSS training to ensure understanding of policies, procedures, roles, and responsibilities.
• Assists in new center build-outs, center remodels, transfer and renewal upgrades to ensure the contractor completes work according to UPS specifications
• Acts as liaison between The UPS Store, Inc. and UPS, vendors, and the Franchisee by serving as the primary point of contact to provide answers for concerns and questions.

Knowledge and Skills

• Meeting Facilitation: Ability to speak in front of an audience. Applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback.
• Solves Customer Problems: Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks.
• Franchise Knowledge: Demonstrates a general understanding of franchise organization structures and relationships; understands franchise products and services and how they relate to corporate profitability; understands royalty streams and funds transferal (from Franchise to Area Franchise to The UPS Store); demonstrates a basic understanding of the relationship between UPS and The UPS Store as wholly owned subsidiary.
• Experience using Microsoft Excel (e.g., Pivot tables, V-look ups, database creation/maintenance, etc.)
• Experience in print production and/or print sales a plus.
• College degree required or 3-5 years’ experience as a Franchisee/ Franchise Consultant.
• Salary negotiable relative to experience

Job Type: Full-time

Pay: $67,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Work Location: On the road

Salary : $67,000 - $80,000