What are the responsibilities and job description for the Team Lead - Full Time Center Associate position at The UPS Store - Indian Trail / Matthews?
Immediate opening for a center associate at The UPS Store in Indian Trail. Eligible candidates should be able to quickly assess customer needs, multi task projects and be a self-starter. The ideal candidate has an outgoing personality and strong desire to work with people. He or she is driven to succeed, energetic self-starter, team-player who is trustworthy and a fast learner.
Retail customer service experience, graphic design or print production experience is a plus.
Position requires availability of 20-30 hours per week during store hours. Eligible candidates must have reliable transportation and able to work weekends.
ESSENTIAL DUTIES AND RESPONSIBILITIES TO INCLUDE THE FOLLOWING:
(Other duties may be assigned)
- Smile. Greet customers and determine how to exceed their expectations.
- Meet with clients and accommodate design needs to their request or ideas.
- Ability to brainstorm and create design ideas for customers.
- Demonstrate attention to detail and time management skills
- Operate copiers, fax machines, binding equipment and other office machines, in a safe, efficient and productive manner. Help customers operate copier and computer.
- Receive, sort and place mail in mailbox modules accurately
- Record all sales transactions on Point of Sale System (POS) and accurately process cash, check and credit card transactions.
- Pack contents for shipping using established procedures and products.
- Operate iShip and all other software for shipping.
- Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing iShip software, generating labels and retrieving from customers vehicle when requested.
- Write documents for traces and shipping claims.
- Witness documents for customers where applicable.
- Become a notary and notarize customer documents when appropriate and according to the requirements as specified for the State of North Carolina
- Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product; informing appropriate personnel of inventory levels for re-ordering supplies; being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)
- Close out register to include: reconciliation of cash, checks, money orders, credit cards and all other transactions accurately and in accordance with Company policy and procedure.
- General housekeeping duties
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills:
Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person and over the phone.
Other Skills and Abilities:
- Ability to lift 50lbs. Regularly
- Ability to stand for extended periods of time.
- Must be able to multitask and be a self-starter
- Manual hand dexterity required to operate cash register, clean paper jams from copiers and fill out customer paperwork.
- Passionate, high energy and outgoing personality
- Ability to problem solve and think critically through challenging scenarios
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 30 – 40 per week
Education:
- Associate (Preferred)
Work Location: In person
Salary : $14 - $16