What are the responsibilities and job description for the Assistant Manager position at The UPS Store Neenah #2376?
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He/she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Work side by side with the business owner and other experienced The UPS Store Staff members. Grow through training to be able to open the store, close the store, and everything in between. Must be available to work 30-40 hours per week with some Saturdays 9am-3pm. Looking for a motivated person that wants to learn the business, and can operate the store at a high level in a leadership role. Advancement opportunities into Shiftleader, Store Assistant Manager and/or Manager.
RESPONSIBILITIES
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• Performs regular cashier duties
• Rotates Saturday shifts with other coworkers
• Filling in at other store location if necessary
QUALIFICATIONS
• High school diploma or GED preferred
• Able to cross sell and up sell products ad services
• Able to cross sell and up sell products and services
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Punctual, reliable, and responsible
• Able to lift 50 pounds with assistance
