What are the responsibilities and job description for the Part-Time Retail Sales Associate position at The UPS Store of Chicago?
We are seeking a Retail Associate to become an integral part of our team!
The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Responsibilities:
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Welcome and identify customer needs
- Explain products and services to customers
- Monitor inventory to ensure product is in stock
- Enter and process customer orders
- Investigate and resolve customer complaints
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean and safe working environment
Qualifications:
- Previous experience in retail/customer service experience
- Ability to thrive in a fast-paced environment
- Ability to build rapport with customers
- Strong negotiation skills
- Good communication and people skills
- Able to cross sell and up sell products and services
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40 pounds
- Non-smoking environment
Salary : $16 - $18
