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Customer Service Associate

The UPS Store - Retail Center Sales Associate
Mequon, WI Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 3/27/2025

This posting is for a position at a retail UPS Store location. It is not for a position with UPS Corp but with an individual franchise location.

SUMMARY: Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
  • Deliver exceptional customer service through customer engagement and quality product delivery.
  • Be knowledgeable of products and services offered and properly promote them to customers.
  • Identify customer needs and offer additional services which could benefit them.
  • Receive, sort and place mail in mailboxes accurately.
  • Record all sales transactions completely and accurately in Point of Sale system.
  • Pack contents for shipping using established procedures and products.
  • Receive and prepare documents for printing.
  • Operate all other software packages.
  • Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer’s vehicle when requested.
  • Process and document damaged shipments, late and lost package claims.
  • Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
  • Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
  • Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
  • General housekeeping duties.
  • Other duties as assigned.

Language Skills:

  • Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
  • Excellent verbal and written communication skills.

Other Skills and Abilities: Ability to lift 50 lbs regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork.

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 25 – 30 per week

Benefits:

  • Flexible schedule

Shift:

  • Evening shift
  • Morning shift
  • Weekend Shift

Work Location: In person

Job Types: Full-time, Part-time

Pay: $1200 - $14.00 per hour

Expected hours: 30 per week

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 30 per week

Benefits:

  • Flexible schedule

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Experience:

  • Customer service: 1 year (Required)

Ability to Commute:

  • Mequon, WI 53092 (Required)

Work Location: In person

Salary : $12 - $14

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