What are the responsibilities and job description for the Full-Time Center Associate position at The UPS Store St Clair Shores?
The Full-Time Center Associate delivers world-class customer service to all retail customers by processing packages and / or packaging and processing packages. Other services we offer are, printing, notarizing, copying, faxing, laminating to name a few. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail / hospitality sales experience, point-of-sale experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Stays current with web based training and best practices
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Empathizes and manages demanding, impatient, and / or frustrated customers to turn a stressful event into a positive experience
- May open and / or close the store and perform end-of-day accounting, etc.
- Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
- Takes ownership of customers’ packing, shipping, and / or print problems and offers viable solutions
- Takes ownership of the customer's shipping needs and offers viable solutions
QUALIFICATIONS
BENEFITS