What are the responsibilities and job description for the Assistant Center Manager position at The UPS Store?
The Assistant Center Manager’s duties cover the following:
- Responsible for running the day to day in-center operations
- Assists the General Manager in keeping their center open and compliant
- Managing Staff in center on a daily basis, and is the first point of contact for all associate issues
- Keeping the General Manager informed with ongoing state of the center
Effectively manage all areas of operations including product sales, ordering, bank deposits, training, customer relationships, print and freight price quotes, claims, and other duties as assigned.
Assist and communicate with the General Manager regarding all areas of center operations.
Supervise, motivate and develop Associates, focusing on excellent customer service, operational excellence and team building.
Provide excellent customer service in an over the counter retail service environment.
Accurately perform and/or oversee daily opening and close out procedures in accordance with company policy and procedure.
Work with the General Manager to pro-actively handle customer complaints and assist customers with problems to resolution.
Maintain a high level of sanitation, orderliness and professionalism throughout the center through the utilization of leadership by example.
The ideal candidate has two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance. He or She may eventually need to train off-site for certifications, and will eventually need to acquire and maintain a Notary commission.
