Assistant Manager

Job Description: Assistant Manager

The UPS Store is the nation's leading provider of shipping, postal, printing, and business services. Our stores provide a one-stop solution for the business and personal needs of our customers. As an Assistant Manager, you will play a key role in delivering top-notch service and contributing to the overall success of the store.

The Assistant Manager at The UPS Store will assist in managing day-to-day store operations, delivering a world-class customer experience to customers and team members, maintaining a clean and organized store environment, and supporting team members. This role offers a chance to grow professionally within the retail and shipping services industry while helping drive the store’s success.

The ideal candidate has previous managerial experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who tries to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

· Delivers an excellent customer experience and outstanding customer service to walk-in and virtual customers and telephone inquiries

· Must be willing to become a Notary Public in your State/County (if not obtained already)

· Assist in tracking store performance metrics and implementing improvements to meet operational goals.

· Demonstrates leadership by motivating the team to meet performance goals, improve processes, and uphold customer service excellence.

· Ensure the store is compliant with company policies and local regulations, including shipping and safety standards

· Utilizes strong problem-solving and decision-making abilities to resolve customer and operational issues swiftly while maintaining service quality

· Help promote and sell a range of products and services (shipping, packaging, postal products, and other retail items). Ensure that all sales targets are met or exceeded

· Supports team development through coaching, feedback, and recognition to help team members grow and succeed in their roles

· Assist with opening and closing the store, cash handling, and ensuring the store is properly stocked and organized. Monitor inventory and restock as needed

· Takes ownership of the customer's shipping needs and offers viable solutions

· Takes action to learn all product and service offerings, alternative solutions, and industry trends

· Operates all equipment, software, and devices in an expert fashion and is willing to teach others

· Maintains a clean, organized, and safe working environment

· Performs other duties as assigned

QUALIFICATIONS

· High school diploma or GED recommended

· Must be flexible with work hours, including evenings and weekends

· Strong leadership, organizational, and communication skills

· Ability to multitask, solve problems quickly, and handle challenging situations

· Able to cross-sell and up-sell products and services

· Retail/customer service experience

· Great communication and people skills

· Excellent packing skills

· Strong computer skills, including Microsoft Office and Adobe Suites

· Outstanding phone and email skills

· Strong verbal and written communication skills, including spelling and math

· Prompt, reliable, and responsible

· Able to lift 40 pounds

*A full background check will be completed before employment

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Are you willing to becoming a Notary Public in the State of Maryland? The requirements are: Must be 18 years old, of good character, of known good character, integrity and abilities; Must be living or working in the State of Maryland; A copy of Driver's License or MVA State Identification Card that has current address; Three references (not family members or your employer) who may be contacted to attest to your character."
• What languages do you speak?
• At THIS UPS Store, we are committed to providing EXCELLENT customer service to all our in store and virtual customers? If selected for the role, will you be committed to providing an excellent customer experience to ALL of our customers?

Ability to Commute:

• Montgomery Village, MD 20886 (Required)

Work Location: In person

Salary : $17 - $20