What are the responsibilities and job description for the Assistant Manager position at The UPS Store?
Assistant manager
The strength of The UPS Store® network comes, in part, from the talented and dedicated associates at each retail location. The UPS Store franchises endeavor to be the best in every aspect of business by championing a culture of trust, teamwork, accountability, high expectations and open communication. In 2024, Forbes named The UPS Store the top company for customer service, citing the dedication of its franchisees and store associates. The ranking was based on a year-long online survey of 201,000 Americans who rated more than 3,000 brands.
The Assistant Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development. Primary responsibility is to deliver world-class customer service to customers. This requires strong interpersonal skills, effective oral/written communication skills and the ability to work well with others. Computer application knowledge, including Microsoft Office (Word and Excel), is recommended and may be required. Knowledge of Internet applications is preferred. Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75 lbs.
Location :
Essex, VT, 05452
Job Type :
Full-Time
Skills :
- Ensure each guest receives outstanding guest service by providing a guest friendly
environment which includes greeting and acknowledging every guest, maintaining
outstanding standards, solid product knowledge and all other components of guest
service.
- Recruit, train, develop, and communicate with all staff and assess performance on a
- Monitors, evaluates, and helps maximize customer service delivery and customer
- Maintain all merchandising standards, display presentation, signing standards and
- Plan and assign daily goals, tasks and assignments ensuring proper completion through
- Assist in monitoring sales performance through the analysis of sales reports and
- Maintain adherence to all company policies and procedures.
- Helps oversee Center maintenance, including cleanliness, safety, and organization.
- Perform other duties as assigned.
Qualifications :
- Honest
- Hard Working
- Positive / Good Attitude
- Reliable and Trustworthy
- Professional Appearance
- Ability to stand for long periods of time
- (3) or more years of retail or customer service experience
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Able to lift 40 pounds
- Ability to work a variety of shifts covering business needs between Monday-Friday 8a-7p, Saturday 9a-5p, and Sunday 10a-5p.
- Notary Public License preferred
Benefits :
- Flexible Schedule
- Work / Life Balance
- Accrued PTO
- Employer Subsidized health insurance with TeleMed
- Weekly Pay
- On Demand Pay
- Opportunity for advancement and skills certifications
