What are the responsibilities and job description for the Assistant Manager position at The UPS Store?
Job Summary – Assistant Manager
To manage and be responsible for the successful operation of The UPS Store in
accordance with all Operational Standards and Requirements of The UPS Store, Inc.
Includes direct supervision of The UPS Store Sales Associates.
Responsibilities and Duties
-Effectively manage all areas of operations including product sales, pack and ship,
ordering, daily open and close activities, bank deposits, training, customer and vendor
relationships, print production, print and freight price quotes, compliance audits, claims,
end of month reporting, house account billing and other duties as assigned.
-Supervise, motivate and develop Sales Associates, focusing on excellent customer
service, operational excellence and team building.
-Ensure that each center is fully staffed with a competent team that accomplishes
assigned tasks in a timely and accurate manner.
-Pro-actively handles customer complaints and assists customers with problems to
resolution.
-Perform print production projects using common software applications. (e.g., Microsoft
Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator)
-Ensure compliance in the areas of Operational Standards and Requirements and
Operational Excellence Results, as required in Quarterly Compliance audits.
-Assist and communicate with Franchisee regarding all areas of center operations.
-Provide excellent customer service in an over-the-counter retail environment.
-Process customer shipments via UPS computer systems.
-Pack customer packages utilizing UPS packaging guidelines and materials.
-Accurately perform daily opening and/or close out procedures in accordance with
company policy and procedure.
-Assist customers with copy, print, notary, fax, fingerprinting and all other services.
-Maintain a high level of sanitation, orderliness and professionalism throughout the
center through the utilization of leadership by example.
Qualifications and Skills
-High school diploma; some college or degree highly preferred.
- 5 years’ progressive retail management experience.
-Ability to use tact and diplomacy to maintain harmonious relationships with customers
in person and over the phone.
-Hands-on knowledge of Microsoft Office programs.
-Ability to complete print production projects using print equipment (training provided)
and common software applications. (e.g., Microsoft Word, Publisher, Adobe Photoshop,
Adobe Illustrator, Canva)
-Ability to communicate effectively in oral and written (e.g., email) form.
-Excellent customer service skills -Excellent typing and computer skills.
-Excellent quantitative aptitude - ability to work a cash register and reconcile at end of
day.
-Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time.
-Carry out Sales Associates supervisory duties in accordance with federal / state law
and company policy.
Job Type: Full-time
Pay: $40,000.00 - $54,000.00 per year depending on Experience
Benefits:
Paid time off
Health Insurance
Shift:
Morning, Day or Evening shifts up to 10 hour shift
Application Question(s):
Are you able to meet the attendance requirements of the job? (Availability M-F
8:00am-6:30pm; Sat 9am-2:30pm.
Experience:
Retail management: 7 years (Required)
Ability to Commute:
Hudson, NY 12534
Work Location: In person
Job Type: Full-time
Pay: $18.95 - $20.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $40,000 - $54,000
