Center Associate | Graphic Designer Job at The UPS Store in Waukesha

Center Associate | Graphic Designer delivers world-class customer service and design-to-print products to all retail customers - including business owners, corporate professionals, and busy families.This entry-level graphic design position offers a unique opportunity to build turn-key skills.  Centers associates learn how to promote, define, cost, create, produce and supply design and final print work. As opposed to a full-time graphic design position, this job requires a complete approach from idea creation through production to finished product.  You must make what you design and design what the customer requires.The UPS Store provides a variety of services - shipping, returning, package handling, shredding, notarizing, packing, faxing and a variety of mailing tasks.  Graphic design is only one small part of a dynamic and fast paced position.  If you are looking for a full time graphic design position, this is not the job for you. It is ideal for people seeking to learn business skills and start to build a portfolio of design work and production expertise.The ideal candidate has a strong desire to learn, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.RESPONSIBILITIESUnderstands and fulfills the needs of walk-in customers and telephone / email inquiriesCommunicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadershipEmpathizes and manages demanding, impatient, and / or frustrated customers to turn a stressful event into a positive experienceTakes ownership of customers’ returning, packing, shipping, and / or print problems and offers viable solutionsManages the logistics of small to medium projects, follows through to completion, and updates all parties as neededProduces / designs, proofs, and updates materials for print projects using Adobe productsOperates all equipment, software, and devices in an expert fashion and is willing to teach othersPrioritizes and optimizes the work load to streamline the production flowFrequently multi-tasks while maintaining extreme attention to detail and high quality controlMaintains a clean, organized, and safe working environmentMay open and / or close the store and perform end-of-day accounting, etc.Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing / retraining on lesser used servicesPerforms other duties as assignedQUALIFICATIONSOne year of customer service experience required (more preferred)Minimum one year of experience in a print production / graphic design role or a two-year degree in graphic design or a related fieldAptitude to learn commercial printing and cutting equipmentAble to work weekend days as requiredStrong computer skills, including Microsoft Office and Adobe SuitesKnowledge and application of printing conceptsGood communication and people skillsStrong analytical and math skillsHighly organized and detail orientedGood project and time management skillsAble to work and complete tasks independently in a quick turn environmentAble to work collaborativelyHigh energy levelPrompt, reliable, and responsibleAble to lift 40 pounds