What are the responsibilities and job description for the Center Operations Manager position at The UPS Store?
Job Overview
The UPS Store is seeking a highly skilled and experienced Center Manager to oversee the day-to-day operations of our retail location. This individual will be responsible for managing productivity, ensuring world-class customer service delivery, and driving business growth.
This leader will be accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The successful candidate will have excellent leadership skills, strong communication abilities, and a proven track record in store management.
Key Responsibilities
- Personnel Management: Recruit, train, schedule, and coach associates to optimize performance
- Scheduling: Assign work tasks and facilitate weekly or monthly staff meetings
- Customer Service: Monitor, evaluate, and maximize customer satisfaction
- Marketing: Develop and implement store marketing programs
- Financial Management: Manage Center finances and prepare reports
- Inventory Management: Oversee inventory levels
- Employee Time Tracking: Review daily employee timesheets and submit for payroll processing
- Center Maintenance: Ensure cleanliness, safety, and organization
Qualifications and Skills
- Education: Advanced degree or equivalent preferred
- Experience: Previous store management experience required, including personnel and financial management
- Computer Skills: Proficient in Microsoft Office and Adobe Suites
- Leadership Skills: Bona fide management skills, strong phone skills, and willingness to accept full accountability
Benefits Package
- Paid Vacation: Enjoy time off to recharge
- Sales Commission: Earn a commission on sales
- Health Coverage: Stay healthy with comprehensive coverage
