What are the responsibilities and job description for the Customer Service Associate position at The UPS Store?
Overview
Here at The UPS Store 6403, we are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met while promoting our products and services. The ideal candidate will possess strong communication skills, a passion for retail, and the ability to engage with customers effectively.
Duties
- Assist customers with inquiries regarding products and services, providing accurate information and guidance.
- Conduct product demonstrations to showcase features and benefits, enhancing customer understanding and satisfaction.
- Process transactions efficiently using Point of Sale (POS) systems, ensuring accurate cash handling and record-keeping.
- Maintain stock levels on the sales floor, ensuring products are well-displayed and accessible to customers.
- Utilize retail math skills to assist in inventory management and sales reporting.
- Communicate effectively with team members to ensure a cohesive work environment and excellent customer experiences.
- Engage with customers in a friendly manner, actively listening to their needs and addressing any concerns promptly.
- Support promotional activities by selling featured products and assisting in marketing efforts.
Requirements
- Previous experience in retail sales or customer service is preferred.
- Strong communication skills, both verbal and written, are essential for effective interaction with customers.
- Basic math skills are necessary for handling transactions and inventory management; familiarity with retail math is a plus.
- Experience with cash handling procedures is required.
- Bilingual candidates are encouraged to apply as language skills can enhance customer interactions.
- Ability to work collaboratively in a fast-paced environment while maintaining a positive attitude.
- A willingness to learn about products and services offered by the company is important for success in this role.
Join our The UPS Store team as a Customer Service Representative where your contributions will make a difference in creating memorable experiences for our customers!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 20 – 37 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
Ability to Commute:
- Orlando, FL 32821 (Required)
Ability to Relocate:
- Orlando, FL 32821: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
