What are the responsibilities and job description for the Customer Service Representative position at The UPS Store?
The Full-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
Location: 859 Central Ave Dover, New Hampshire 03862
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Shift:
- 8 hour shift
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $16
