What are the responsibilities and job description for the Customer Service Representative position at The UPS Store?
Job description
**** PART TIME POSITION ****MUST BE AVAILABLE TO WORK WEEKENDS****
The UPS Store has an opening for a mature, motivated, responsible individual seeking a challenging position in customer service. This position offers 10-25 hours per week, good for students or freshly graduated. Must be able to lift 50 pounds, and computer skills are a must. Knowledge of Adobe Suites and Microsoft Office products is a definite plus. Position requires ability to operate copiers, scanners, printers, fax machines, etc.
Flexible hours - This position is good for someone who is looking for side job or students who wants to work for a few hours after school.
Responsibilities
- He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time
- This requires strong interpersonal skills, effective oral/written communication skills and the ability to work well with others.
- Computer application knowledge, including Microsoft Office (Word and Excel), is recommended and may be required
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75 lbs
- Print and copy knowledge
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Types: Part-time
Salary: $12.00 - $14.00 per hour
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No nights
- On call
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Plymouth, IN 46628: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: One location
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
Work Location: In person
Salary : $12 - $14
