What are the responsibilities and job description for the Customer Service Representative position at The UPS Store?
The Customer Service Representative (CSR) provides exceptional customer service in person, on the phone, and via the internet. In addition, he or she promotes the company's full array of products and services. The CSR must develop, implement, and continuously engage sound strategies to meet stated business goals in terms of customer satisfaction and sales targets.
The ideal candidate for this position has a high school diploma or GED (some post high school education preferred), a minimum of one year of customer service experience, strong phone and computer skills, scheduling knowledge, and solid math skills. He or she must have strong interpersonal skills and a talent for working with both staff and customers. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.
The following is a representative list of duties and responsibilities associated with this position:
-- Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints
-- Initiates trusting business sales relationships and cultivates referrals
-- Maintains records of customer interactions and transactions
-- Handles customer complaints or escalates when necessary
-- Meets or exceeds all service and sales targets
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Paid time off
Shift:
- 8 hour shift
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $14 - $15
