What are the responsibilities and job description for the Customer Service Representative position at The UPS Store?
Job Summary:
UPS is seeking a dedicated and customer-focused Customer Service Associate to join our team. In this role, you will be responsible for providing exceptional customer service, handling shipping and receiving tasks, and assisting customers with their logistics needs. If you thrive in a fast-paced environment and enjoy problem-solving, this is a great opportunity to build a career with a global leader in package delivery and logistics.
Key Responsibilities:
- Greet and assist customers in a professional and friendly manner.
- Handle package shipping, receiving, and tracking inquiries.
- Provide accurate information about UPS products, services, and pricing.
- Process shipments using UPS systems and ensure compliance with shipping regulations.
- Handle cash, credit card, and other payment transactions accurately.
- Resolve customer complaints and issues in a timely and efficient manner.
- Maintain a clean, organized, and professional work environment.
- Assist with stocking and inventory management of shipping supplies.
- Follow company policies, safety procedures, and operational guidelines.
Qualifications & Skills:
- High school diploma or equivalent (GED) required.
- Previous customer service or retail experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and proficiency with point-of-sale systems.
- Ability to lift and carry packages up to [insert weight limit] lbs.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Notary Public certification is preferred but not required.
If you are a team player with a passion for customer service, we encourage you to apply today!
Apply Now!
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Faribault, MN 55021 (Preferred)
Ability to Relocate:
- Faribault, MN 55021: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $15
