What are the responsibilities and job description for the Full-Time Associate position at The UPS Store #?
Job Title: Center Associate
The Center Associate embodies world-class customer service by delivering exceptional experiences to all retail customers. This dedicated professional is responsible for receiving and processing packages for courier shipment, operating a range of equipment including copiers, fax machines, binding devices, laminators, and point-of-sale systems.
Key Responsibilities
- Delivers outstanding customer service to walk-in customers and telephone inquiries, consistently practicing active listening skills with customers, team members, and leadership.
- Takes ownership of the customer's shipping needs, providing viable solutions and taking action to learn all product and service offerings, alternative solutions, and industry trends.
- Operates all equipment, software, and devices in an expert manner, willing to teach others and maintain a clean, organized, and safe working environment.
Qualifications and Requirements
- A high school diploma or equivalent is required, along with strong computer skills, including proficiency in Microsoft Office and Adobe Suites.
- Outstanding phone skills, strong verbal and written communication skills, including spelling and math, are essential.
- Promptness, reliability, and responsibility are critical, as well as the ability to lift 40 pounds.
