What are the responsibilities and job description for the Full-Time Customer Service Associate position at The UPS Store #?
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Some of the perks of joining The UPS Store team!
Full-time position (40 hours)
Day time retail hours 8 : 30am-7 : 00pm - Flexible hours
Meal compensation
Medical Benefits
Paid Vacation
401k plan
Monthly sales incentives in additional to base salary
JOB DESCRIPTION
The Full-Time Center Associate provides customer service to customers for all business services. The ideal candidate needs to be :
Prompt, reliable, and responsible
Weekend availability is a must
Strong computer skills and training in applications will be provided.
Able to operate independently and be self-driven to complete tasks
Excellent written and verbal communication skills
Fluent English & Spanish speaking is a plus
Able to lift 50 pounds
The full-time and part -time positions will be required to work at both of our locations in Tustin and Lake Forest
RESPONSIBILITIES
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
Able to lift 50 pounds
Communicates effectively with customers
Prompt, reliable, and responsible
Available to work weekdays and weekends.
QUALIFICATIONS
Strong computer skills, including Microsoft Office and Adobe Suites
High school diploma or GED required
Must be over 18 years old due Notary Certification and Livescan Certification
BENEFITS
Medical Insurance
Flexible Schedule and Daytime hours
Uniforms Provided
Advancement Opportunities ability to grow within the company
Monthly Sales Incentives
Company-paid Notary and Live Scan / Fingerprinting certification
Retail Store day time hours 9 : 00am-7 : 00pm
COMPENSATION
Starting at $16 hr (after training) up to $18 hr with monthly Sales Incentive (Salary Based medical benefits)
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