What are the responsibilities and job description for the Join The UPS Store Team: A Fulfilling Career with a Leading Global Brand position at The UPS Store?
Are you ready to embark on an exciting journey in the world of logistics and customer service? Join our team at the UPS Store and become an integral part of our mission to provide exceptional service to businesses and individuals worldwide.
As a shipping and printing solution specialist, you will be the face of our store, engaging with a diverse range of customers and ensuring their needs are met with utmost professionalism and efficiency. Your friendly demeanor and problem-solving skills will create a welcoming atmosphere where customers feel valued and confident in our services.
Responsibilities:
1. Customer Assistance: Greet customers warmly, actively listen to their requirements, and provide personalized assistance to meet their shipping, printing, and packaging needs. Offer expert advice on our various services and guide customers through their options.
2. Shipping and Packaging: Skillfully handle incoming and outgoing shipments, including labeling, packaging, and weighing parcels accurately. Utilize our advanced shipping systems to generate labels and track shipments, ensuring timely delivery.
3. Printing Services: Operate our state-of-the-art printing equipment, assisting customers with print orders, copying documents, and producing high-quality materials. Ensure accuracy and attention to detail in all printing tasks.
4. Product Knowledge: Maintain comprehensive knowledge of our product and service offerings, staying up-to-date with the latest technologies, shipping regulations, and industry trends. Provide guidance to customers on packaging requirements, shipping rates, and delivery options.
5. Cash Handling: Efficiently process payments, handle cash transactions, and maintain accurate cash registers. Uphold the highest level of integrity in financial transactions, ensuring the security of funds and customer information.
6. Store Operations: Assist in maintaining a clean, organized, and well-stocked store environment. Collaborate with team members to manage inventory, restock supplies, and contribute to the overall efficiency of daily operations.
7. Customer Relationship Management: Build strong customer relationships by actively engaging with customers, addressing inquiries, resolving complaints, and following up on customer feedback. Strive to exceed customer expectations and foster long-term loyalty.
Requirements:
- Excellent communication and interpersonal skills to interact effectively with customers and team members.
- Strong problem-solving abilities to handle customer inquiries and find appropriate solutions.
- Detail-oriented approach with a commitment to accuracy in all tasks.
- Ability to multitask in a fast-paced environment and prioritize competing demands.
- Proficiency in computer operations and basic knowledge of software applications.
- Previous experience in customer service, retail, or a similar role is preferred but optional.
Join us at the UPS Store and unlock a world of opportunities for personal and professional growth. As part of our team, you will receive comprehensive training, ongoing support, and the chance to make a meaningful impact in the lives of our customers. Embrace the excitement of a dynamic work environment where no two days are the same.
Apply now and become a valued member of our dedicated UPS Store team!
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $14 - $17
