Manager in Training

We’re looking for a sharp, experienced professional to join our team as a Manager-in-Training at The UPS Store. This is a hands-on role where you'll begin as a Store Associate and—based on performance, leadership ability, and initiative—transition into a Store Manager role.

Who You Are:

• Experienced in retail, logistics, or service-based industries
• Exceptionally organized and detail-oriented
• Clear communicator
• Humble enough to ask questions and seek support when needed
• Self-starter who takes initiative and leads by example
• Comfortable upselling and improving store performance
• Strives to make every customer feel valued while keeping the store’s best interests in mind
• Interested in long-term growth within a small business
• Demonstrates strong comprehension and critical thinking skills.
• Approaches tasks with curiosity and intention, aiming to understand the bigger picture—not just check a box.
• Can easily adapt and pivot to changes, where required and has the ability to work in a dynamic environment.

What You'll Do:

• Learn many aspects of the store's operations
• Support and eventually lead a team
• Maintain high standards of service and store presentation
• Implement sales strategies to improve profitability
• Contribute ideas to streamline processes and improve workflow
• Help shape future employee policies, benefits, and systems

Compensation:

• Competitive hourly rate with opportunity to earn at minimum 1–2% of monthly gross profit
• Path to promotion based on performance, not tenure
• Potential to help develop company benefits such as a 401k as we grow

This role is perfect for someone who wants a chance to grow, think on their feet, and make an impact. If you’re energized by challenges and want to be part of a team that values integrity, hustle, and a commitment to excellence—we want to meet you.

To Apply:
Send your resume and a brief note about why you’d be a great fit.

Applicants must submit a resume.

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Store Associate Responsibilities and Duties (For Reference):

• Smile. Greet customers. Have our customers' needs in mind.
• Deliver exceptional and efficient customer service through customer interaction and quality product delivery.
• Maintain a clean and organized work environment.
• Process and scan Amazon returns.
• Process internet / cable returns.
• Receive, sort, and place mail in mailbox modules accurately.
• Record all sales transactions on POS and accurately process cash, check, and credit card transactions. Print reports as requested.
• Pack contents for shipping using UPS established packing procedures and products.
• Operate all other software packages (Microsoft Word, Excel). Must be computer literate.
• Receive and process packages for courier shipping.
• Handle customer complaints and shipping errors, including making calls, retrieving old invoices, and shipping details for shipping claims.
• Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
• Hang up new UPS promos / UPS advertisements.
• Close out of POS to include: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with UPS Company Policy and Procedure.
• Operate copy machines, fax machines, binding and laminating equipment and all other office machines in a safe, efficient and productive manner.
• Help customers operate office machines.
• General other housekeeping duties.

Qualifications and Skills:

• Can work both independently and as a team member.
• Reliable and responsible
• Punctual
• Detail-oriented
• Outstanding organizational and time management skills.
• Strong communication skills
• Friendly and helpful
• Has a professional appearance
• Strong computer and internet skills (must be familiar with Microsoft Office)
• Has at least a High School diploma or GED
• Excellent customer service skills
• Excellent typing skills
• Retail sales experience
• Has experience with up-selling and cross-selling products and services
• Able to lift and carry heavy loads up to 50 pounds
• Can work some weekends

Must be available to work Saturdays and/or Sundays.

Must have reliable transportation.

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $16 - $20