Manager

Phone assessment is required for the application to be considered.

The Center Manager delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Sales: Confidently explain various products and services. This includes upselling and cross selling products to the customer at hand. You will be the expert and customers will look to you for answers.
• Packaging Services: Perform estimates and pack high value & fragile contents for shipping per training methods. Help customers select moving supplies.
• Shipping Services: Receive & process packages for US Post Office, UPS or Freight services including lifting & weighing packages on scale, accessing CMS shipping software, generating labels, providing receipts & tracking information to customers.
• Document Services: Operate binding, laminating, fax, digital printers, computers and other machines in a safe & efficient. Help customers select business cards, stationery, imprinted products, etc.
• Mailbox services: Explain mailbox service rates, benefits and the mailbox services agreement. Receive, log in, sort and place mail in mailbox modules accurately. Forward mail per customer instructions.
• Opening/Closing Procedures: Turn-on / Login to systems, tend to various tasks to open/close the store in accordance with store procedures.
• Cleaning & Upkeep: Vacuum, sweep, dust, wipe, shine. Everyone on the team works on keeping the store clean and debris free.
• Performing other duties as assigned
• Performs other duties as assigned

QUALIFICATIONS

• Reliable Transportation
• Ability to obtain a NC Notary
• Computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds
• Willing and able to work 20-35 hours per week including Saturdays and Sundays
• At least one year experience with a point of sales system/cash register

Work Location: (2) locations

Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75 lbs.

Additionally, please understand the following:

1. NO requested time off in December (Peak Season)

2. MUST become an NC Notary Public (Company paid)

3. MUST be able to multitask and handle high customer volume

4. MUST be trainable, teachable, and approachable

5. MUST maintain monthly sales goals.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Salary : $18 - $20