The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
The store is open : Monday-Friday 8am - 6 : 30pm, Saturdays 9am - 3pm; and Sundays 10am - 3pm.
COMPENSATION
RESPONSIBILITIES
Delivers outstanding customer service to walk-in customers and telephone inquiriesContinuously practices good listening skills with customers, UPS Store team members, and leadershipTakes ownership of the customer's shipping needs and offers viable solutionsTakes action to learn all product and service offeringsOperates all equipment, software, and devices in an expert fashion and is willing to teach othersMaintains a clean, organized, and safe working environmentPerforms other duties as assignedDAILY WORK RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO :
Processes packages for courier shipment. This includes lifting and weighing packages, accessing the shipping manifesting software, and generating shipping labels.Scans in drop off packages, including Amazon returnsProcesses Corporate Account returns, such as Charter Spectrum, DirecTV, Apple, Dyson, etc.Processes international shipments.Packs customer items for shipment by following packaging guidelinesSorts and distributes mail and packages for our private mailbox customersPrints documentsPerforms Fingerprinting servicesMoves packages from the front of the store to the back of the storeThis list is not all inclusiveQUALIFICATIONS
High school diploma or GED required (or currently enrolled)Retail / Customer Service experience preferredStrong computer skillsOutstanding phone skillsStrong verbal and written communication skills, including spelling and mathPrompt, reliable, and responsibleAble to lift 40 poundsExcellent packing skillsWilling to work a flexible schedule. Must be able to work a minimum of 15 hours per week. Must have Saturday availability.Must pass a criminal background checkBENEFITS
Two (2) uniform shirts will be providedEmployee discountsRetirement plan with employer match (eligibility is based on hours worked)
Salary : $12 - $15
