What are the responsibilities and job description for the Public Notary agent - The UPS Center Associate position at The UPS Store?
UPS Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean and safe working environment
- Maintains strong attention to detail when proofing all materials
- Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
- Understands and fulfills the needs of walk-in customers and telephone/email inquiries
- May open and/or close the store and perform end-of-day accounting, etc.
- Operates and maintains print and finishing equipment
- Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
- Provides prompt, efficient shipping expertise
- Takes ownership of any shipping problems and offers viable solutions
- Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
- Calls customers to arrange pickup of products
- Checks in inventory
QUALIFICATIONS
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40 pounds
- Willing and able to work 25 to 30 hours per week for a 6-day work week
- Excellent written and verbal communication skills
- One year of customer service experience required (more preferred)
- Able to cross sell and up sell products and services
- Detail oriented, organized, and able to multi-task
- Outstanding phone skills
BENEFITS
- Casual and creative work environment
- Performance Bonus
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Morning shift
Ability to Commute:
- Allentown, PA 18103 (Required)
Ability to Relocate:
- Allentown, PA 18103: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
