Retail Center Manager

SUMMARY:
The Retail Center Manager is responsible for the successful operation and sales growth of the retail location. Able to perform all duties and functions of Sales and Customer Service Associates and Assistant Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that center achieves its targeted revenue projections.
• Motivate, train and develop all center associates, focusing on excellent customer service, customer engagement, and sales function including cross and up-selling.
• Ensure that each center is fully staffed with a competent team and provide necessary training to perform job requirements effectively.
• Develops the skills of assistant manager to ensure maximum profit potential.
• Maintain a high level of orderliness throughout the center and role model appropriate behavior for center associaties.
• Consistently maintain and improve center imaging, impact zones and display areas. Train assistant manager to perform the above tasks.
• Implement sales and marketing programs as directed by the Franchisee including but not limited to prospecting outside of center.
• Communicates with Franchisee regarding all areas of center operations.
• Ensures that operational systems are in compliance with Company guidelines.
• Pro-actively handle customer complaints and resolve customer issues.
• Accurately performs daily close-out procedures, general ledger administration, bank deposits and other accounting functions in accordance with Company policy and procedure.
• Efficiently utilize TUPSS computer systems in support of communication, reporting and other business requirements.
• Plan, prepare and conduct meetings, develops incentive programs and other associate related activities.
• Assist with any customer service sales associate duties as needed.
• Other duties as assigned.
• QUALIFICATION REQUIREMENTS:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Education and/or Experience:
1-3 years progressive retail management experience. Proven sales ability, including the ability to manage and motivate teams to reach sales goals. Print experience a plus. AA degree in related field or equivalent combination of education and experience helpful.

Language Skills:
Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person and over the phone.

Other Skills and Abilities:
Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate Point Of Sale, copiers and binding machinery, packaging tools, and complete customer paperwork.

SUPERVISORY RESPONSIBILITIES: Carries out supervisory duties in accordance with federal / state law and company policy.

• Direct Reports: Assistant Retail Manager

Sales and Customer Service Associates

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Shift:

• Day shift

Application Question(s):

• Are you currently or would you consider becoming a Notary?

Experience:

• Retail Management Experience Desired: 3 years (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person

Salary : $16 - $18