Retail Sales Associate

Job description

Job description

The Part/Full-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Answers phones courteously and provides accurate, detailed information
• Expertly operates POS, CMS and possesses cash handling experience
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Performs other duties as required

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds
• Willing and able to work 25 to 40 hours per week for a 7-day work week
• Able to cross sell and up sell products and services
• Retail/customer service experience

Job Types: Part-time, Full-time

Pay: $15.50 per hour

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekends

Supplemental Pay:

• Commission pay available

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Chandler, AZ stores. in person

Job Type: Full-time

Pay: From $15.50 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift
• Morning shift

Ability to Commute:

• Chandler, AZ 85226 (Required)

Ability to Relocate:

• Chandler, AZ 85226: Relocate before starting work (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Expected hours: 35 – 40 per week

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Application Question(s):

• Are you able to work any shift M-F 8a-6p, Sat 9a-3p, and Sun 10a-3p?

Ability to Commute:

• Chandler, AZ 85226 (Required)

Ability to Relocate:

• Chandler, AZ 85226: Relocate before starting work (Required)

Work Location: In person

Salary : $16