What are the responsibilities and job description for the Retail Sales Associate position at The UPS Store?
The UPS Store
19226 Montgomery Village Avenue, Montgomery Village, MD 20886
Job Description: Store Associate
Here at your local The UPS Store, you’ll have the opportunity to work closely with a highly motivated and driven owner who is personally vested in your success. The Store Associate delivers a world-class customer experience to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, notary services, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers an excellent customer experience and outstanding customer service to walk-in and virtual customers and telephone inquiries
* Must be willing to become a Notary Public in your State/County (if not obtained already)
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED preferred
- Retail/customer service experience
- Great communication and people skills
- Able to cross-sell and up-sell products and services
- Excellent packing skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone and email skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40 pounds
*A full background check will be completed before employment
Job Type: Part-time
Pay: $15.25 - $16.25 per hour
Expected hours: 20 – 40 per week
Benefits:
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Montgomery Village, MD 20886 (Required)
Work Location: In person
Salary : $15 - $16
