What are the responsibilities and job description for the Systems Administrator position at The Urban Electric Co.?
Who We Are
At The Urban Electric Co., we make it our mission to recruit and retain highly skilled and passionate individuals. Because we have a genuine respect for the talents and story of every member of our team, our culture attracts a wide variety of personalities and backgrounds to create an eclectic and fun atmosphere. Each of our company’s products is bench-made and hand-finished at our 180,000 sq. ft. headquarters in Charleston, which houses the talented engineers, sales and marketing professionals, designers, and craftsmen who make up our team. We pride ourselves on manufacturing processes that secure the growth and sustainability of artisanal craft for the future by using modern techniques that enhance and refine the hand-build approach as opposed to replacing it.
Some Benefits & Perks of Working at The Urban Electric Co.:
As a Systems Administrator at UECo, you are an integral part of the organization's IT infrastructure. You have a passion for ensuring system reliability and efficiency, thrive in troubleshooting challenges, and are committed to delivering secure and effective technology solutions. You enjoy working collaboratively with cross-functional teams to maintain and enhance IT systems and processes.
A Day In The Life
At The Urban Electric Co., we make it our mission to recruit and retain highly skilled and passionate individuals. Because we have a genuine respect for the talents and story of every member of our team, our culture attracts a wide variety of personalities and backgrounds to create an eclectic and fun atmosphere. Each of our company’s products is bench-made and hand-finished at our 180,000 sq. ft. headquarters in Charleston, which houses the talented engineers, sales and marketing professionals, designers, and craftsmen who make up our team. We pride ourselves on manufacturing processes that secure the growth and sustainability of artisanal craft for the future by using modern techniques that enhance and refine the hand-build approach as opposed to replacing it.
Some Benefits & Perks of Working at The Urban Electric Co.:
- Opportunity for very generous quarterly bonuses through the company PMB (Productivity Metric Bonus) program
- Medical & dental insurance with employer contributions
- 401(k) savings plan with employer match
- Paid parental leave for new moms and dads
- Generous paid time off and holidays
- A company-wide health & wellness initiative
- An on-site barista with complimentary drinks and snacks
- Robust training program with room for growth and merit-based advancement
As a Systems Administrator at UECo, you are an integral part of the organization's IT infrastructure. You have a passion for ensuring system reliability and efficiency, thrive in troubleshooting challenges, and are committed to delivering secure and effective technology solutions. You enjoy working collaboratively with cross-functional teams to maintain and enhance IT systems and processes.
A Day In The Life
- System Maintenance & Support:
- Monitor and maintain system performance to ensure high availability and reliability.
- Perform regular updates, patches, and monitor backups to optimize security and performance.
- Troubleshoot and resolve hardware, software, and network issues, including urgent after-hours events such as internet outages, vendor support requests, and critical updates.
- End User Support:
- Manage user accounts, permissions, and access across various systems and applications.
- Provide high-touch, white-glove technical support to end-users for hardware, software, and connectivity issues.
- Network & Security:
- Assist with configuring and managing network infrastructure, including routers, switches, and firewalls.
- Implement security measures to protect systems and data from unauthorized access and threats.
- Conduct system audits and vulnerability assessments to identify and mitigate risks.
- Documentation & Reporting:
- Maintain detailed documentation of system configurations, procedures, and troubleshooting processes.
- Prepare and present reports on system performance, incidents, and resolutions.
- Collaboration & Learning:
- Work closely with cross-functional teams, including the Software Development team, to implement and support new technologies.
- Manage projects efficiently, ensuring clear communication and collaboration to meet goals.
- Stay current with industry trends and best practices to continuously improve skills and knowledge.
- Serve as an escalation point and mentor for IT Specialists while contributing strategic insights to guide the organization’s technology infrastructure.
- A high school diploma or equivalent.
- 5 years of experience in IT systems management, including SaaS administration (e.g., MS Admin Center, Meraki), system configuration (server/cloud and end-user), and maintenance.
- Expertise in troubleshooting, root cause analysis, and incident response, with a focus on minimizing downtime.
- Experience in AWS Cloud Services, O365 administration, and information security.
- A talent for solving problems and identifying areas for improvement in processes and systems.
- Excellent attention to detail, ensuring accuracy in documentation and system performance.
- Strong communication skills, both written and verbal, with a customer-focused mindset.
- Ability to manage time effectively and handle multiple ongoing projects simultaneously.
- A team-oriented approach with a willingness to adapt and support others to achieve success.
- A Bachelor of Science in Information Technology, Computer Science, or related field of study
- Advanced knowledge of Windows Server, Mac, Chrome, and Linux operating systems.
- Proficiency in scripting languages such as PowerShell, Python, or Bash.
- Familiarity with infrastructure management tools such as Microsoft Admin Center, Cisco Meraki, and Mimecast.
- Knowledge of backup strategies, ERP troubleshooting, and project management.
- Demonstrated thought leadership in driving solutions and improving IT systems.
