What are the responsibilities and job description for the Medical Assistant position at The Urgent Care?
Looking for a highly motivated and positive Medical Assistant to add to our team. Must have a professional, friendly, and enthusiastic phone presence and the ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making appointments, triaging patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment.
Medical Assistant Duties and Responsibilities
- Greet patients and verify patient contact and insurance data
- Assist in front office duties as needed
- Answer phone calls, schedule check-in times, answer patient questions and take notes for providers
- Stocking and restocking supplies
- Triage patients
- Perform labs ordered by providers
- Administer injections and vaccinations ordered by providers
- Assist in procedures and exams when necessary
- Support the patient and provider throughout the patient visit
Medical Assistant Qualifications/ Skills:
- Clinical skills, creating a safe, effective environment, procedural skills, inventory control, EKG, blood draw, administering injections, multi-tasking, flexibility, performing vitals assessment and taking blood pressure, knowledge of universal precautions.
- Knowledge of the principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to learn computer software programs; enter and maintain accurate data and statistical information in order to consistently prepare clear and concise reports, correspondence, and other written materials. Critical thinking skills are a must.
- Maintain and perform infection control
- Pleasant interpersonal demeanor and ability to work with all levels of associates and leadership.
- Strong commitment to customer service and excellence in healthcare.
- Ability to work as part of a team in a fast-paced, high-patient volume environment
Medical Assistant Requirements:
- Certified Clinical Medical Assistant (CCMA) Certification or a minimum of 5 years of Medical Assistant experience
- Minimum 5 years of customer service experience
- Experience with EMRs (Electronic Medical Records) and medical terminology
- Pass periodic testing triaging patients (ex. taking blood pressure)
- Maintain required clinical knowledge, technical skills, training, and credentials through personal and professional development
- BLS certified within 90 days of employment
- Bilingual in Spanish and English a PLUS*
- Open and flexible availability (with a minimum of 20-30 hours per week)
- Ability to commute between two of our five clinics (*if necessary. Locations are in Mid-City/New Orleans, Metairie, LaPlace, Gretna/Westbank, Harvey/Westbank)
Benefits:
- Health Insurance (BCBS)
- Dental Insurance (BCBS)
- Vision Insurance (BCBS)
- Retirement 401k (4% match)
- Life Insurance
- Short/Long term disability
- Medical stipend at clinic (includes family after 90 days)
- Monthly bonus/commission incentives
- Holiday Pay
Job Types: Full-time, Part-time
