What are the responsibilities and job description for the IT Coordinator position at The US Oncology Network?
Overview
IT Coordinator
Willamette Valley Cancer Institute is looking for a new IT Coordinator to join their team! This position provides Tier 1 support by resolving computer hardware, software, phone, printer, and copier help desk requests. This role also assists in daily IT operational tasks including system troubleshooting, preventative maintenance, hardware/software installation, and department projects.
The general pay scale for this position at WVCI is $18.00 - $20.00. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, etc.
Employment Type: Full timeBenefits: M/D/V, Life Ins., 401(k)Location: Eugene, OR
Responsibilities
- Assists in answering phone calls, emails, and other communications from end users.
- Documents and maintains records of end user issues by creating and managing Service Now tickets.
- Routes end user issues to the USON Service Desk when appropriate.
- Provides Tier 1 IT Support by troubleshooting and resolving routine computer, printer, copier, software, phone, and other issues.
- Assists IT Specialists and IT Manager in the overall support of servers, workstations, printers, copiers, network systems, software systems, IP phone system, and other IT related projects.
- Escalates unresolved and more complex issues to higher level IT staff members for Tier 2 and above support.
- Loads USON Operating System image and various software packages onto new and refurbished computers to ready them for deployment.
- Deploys and relocates computer workstations optimizing cable and space management.
- Facilitates Staff meetings by assisting in setup, operation, and removal of IT Equipment.
- Routes incoming VIP and external communications to IT Manager.
- Other duties as assigned.
Qualifications
- Associates Degree in Information Technology, related field, or equivalent work experience preferred.
- Prior computer, printer, and network experience preferred.
- Excellent customer service skills required.
- Hands-on knowledge of Microsoft Office Suite applications required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Requires vision and hearing corrected to normal range.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Salary : $18 - $20
