Patient Navigator Coordinator - Summerlin

Overview

At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on the healing edge of medicine for more than 50 years. Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. We support this goal with state-of-the-art facilities across Southern Nevada, all of which integrate the latest diagnostic, therapeutic, and research capabilities. CCCN is dedicated to patient-centered care, advancing innovation, discovery, and improving outcomes. Motivated, caring professionals are encouraged to join us.

Career Opportunity: Comprehensive Cancer Centers of Nevada is seeking a full-time, on-site Patient Navigator Coordinator at the Summerlin Site in Las Vegas. In this position, you will work in a fast-paced, high-volume oncology practice with some of the best physicians in their fields while providing care to patients in a successful healthcare organization.

SCOPE:

The Patient Navigator Coordinator is responsible for providing individualized assistance to patients, families, and caregivers to overcome health care system barriers and facilitate timely access to quality health and psychosocial care. The assistance continuum includes all phases of the cancer continuum, including prevention, screening, diagnosis and treatment, survivorship, and end of life and bereavement. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works under direct supervision and in tandem with the Radiation Oncologist to coordinate patient care through all phases of the care continuum.
• Educates patients, families and caregivers about the role of the Patient Navigation Coordinator in facilitating communication among health care providers, supporting patients and families with completion of medical forms, coordination of necessary clinical appointments, and conveying information about internal and external resource availability.
• Coordinates patient needs for appointments and schedules appropriately to expedite the plan of care.
• Ensures closure of all referral loops, internal and external, through procurement and inclusion of referral documentation in the medical record in a timely manner.
• Appropriately documents all patient interactions and services provided within the electronic medical record.
• Acts as a liaison and advocate for patients, families and caregivers when assisting the multidisciplinary team.
• Serves as a liaison/contact for referring physicians, external medical offices and patients in a timely, professional manner.
• Participates in continuous process improvement of patient outcomes, assuring appropriate utilization of resources to increase patient, family and caregiver satisfaction
• Maintains patient privacy according to local and national laws, treating all patient and family information as privileged and protected.
• Participates in local and US Oncology Network-sponsored events to share lessons learned and best practices in patient navigation.

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or GED required; advanced education preferred
• Minimum four (4) years experience working in a clinical health care environment is required
• Medical Assistant (certified) experience with medical, radiation, and /or surgical oncology/hematology patient population preferred
• Oncology-related education, planning, management, or similar experience is required

Critical Skills:

• Strong organizational and interpersonal skills
• Strong knowledge and proficient use of an electronic medical record (EMR) system
• Proficiency in reviewing medical records and other patient care information
• Strong knowledge and understanding of HIPAA compliance and patient confidentiality regulations and policies
• Ability to prioritize and re-prioritize quickly
• Ability to develop collaborative relationships and work in teams, including medical, surgical, and radiation oncologists and referring providers
• Strong written and verbal communication skills, including medical terminology and therapeutic interventions available
• Ability to work with minimal supervision

Additional Knowledge/Skills

• Strong customer service skills
• Strong knowledge of oncology patient care and outpatient practice workflow
• Intermediate computer skills, including MS Office applications, internet querying, etc.
• Knowledge of local community resources

WORK ENVIRONMENT:

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

Successful candidates will thrive in a fast-paced, rapidly changing environment and have a passion for caring for their patients. Ready For Your Next Career Challenge? We’d Love to Hear from You! If you possess the above qualifications and a desire to make a difference, we invite you to submit your resume and apply. In addition to a great career opportunity, we offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fighting the war against cancer. To apply please click on the “Apply” link.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. This employer participates in E-Verify.