What are the responsibilities and job description for the Patient Service Coordinator position at The US Oncology Network?
Overview
Facing cancer takes great strength and courage. It also takes an exceptional team of Patient Services Coordinators working alongside clinical and administrative staff and being a part of our patient’s experience in our clinics.If you like being the first and last friendly face our patients see in the clinic, we want you to join our team.
About Us: Our mission is to increase access to and advance the delivery of high-quality cancer care in America. As part of US Oncology, one of the nation's largest health care services networks dedicated exclusively to cancer treatment and research, we can quickly bring the latest advances in cancer care to our patients. Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease.
Our physicians and staff treat patients in over 18 locations throughout the state including Flagstaff, Goodyear, Green Valley, Phoenix, Prescott Valley, Scottsdale, and Tucson.
Arizona Oncology has been recognized as one of the Top 100 Places to Work in Arizona!
Benefits: We offer competitive pay and a comprehensive benefit package that includes, 401K Profit Sharing Plan, Critical Care Insurance, Dental Insurance, Health Spending Account, Legal Insurance, Long-Term Care, Medical Insurance, Paid Time Off Plan, Short and Long-Term Disability, Tuition Reimbursement, and Vision Insurance.To make a difference in someone’s life, you don’t have to be brilliant, rich, beautiful or perfect. You just have to care.
Responsibilities
In your job, you will have the ability to make a difference in a patient’s journey by:
- Greet patients and visitors to the clinic in a prompt, courteous and professional manner; check in patients and inform clinical staff of patient arrival.
- Provide and explain paperwork for the patient to complete prior to examination; collect, proof for completeness, and file patient forms; update demographics and insurance information in the system; collect co-pays and balances.
- Answer, screen, and respond to routine questions.
- Complete patient check-in and out process after examination; schedule returning appointments in accordance with physician and/or office guidelines.
- Record patient cancellations and missed appointments; reschedule appointments; notify appropriate staff of the cancellation and make note in patient chart.
- Provide general administrative support.
Qualifications
This position allows for all levels of experience.
Minimum Qualifications:
- High school diploma or equivalent.
- Proficiency with computer systems and Microsoft Office, Outlook, Word, and Excel required.
What You Bring to the Team:
- Demonstrate Adaptability: Handle day to day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities; demonstrate flexibility.
- Show Work Commitment: Set high standards of performance and work efficiently to achieve them.
- Commit to Quality: Emphasize the need to deliver quality products and/or services.
The safety of our patients and staff is our top priority. Masks may be requested in all Arizona Oncology facilities regardless of vaccination status. COVID vaccination is recommended.
