What are the responsibilities and job description for the SSVF Intake Coordinator/Front-Desk position at The Utica Center for Development, Inc.?
Job Summary: The SSVF Intake Coordinator is responsible for managing the initial intake process for Veterans seeking assistance through the Supportive Services for Veteran Families (SSVF) program. This role ensures that all applicants meet eligibility criteria, facilitates the collection of required documentation, and coordinates referrals to appropriate services while maintaining compliance with SSVF regulations and New York State guidelines.
Essential Functions:
Conduct initial screenings and intake assessments for Veterans applying for SSVF services.
Verify eligibility criteria, including income, housing status, and military service requirements.
Collect and review necessary documentation, ensuring completeness and accuracy.
Maintain detailed and confidential records in compliance with SSVF and VA guidelines.
Coordinate referrals to case management, housing assistance, employment services, and other supportive programs.
Work closely with SSVF Case Managers, Outreach Specialists, and Housing Specialists to ensure seamless service delivery.
Provide Veterans with information about available resources and assist them in navigating the application process.
Track and manage intake data for reporting purpose.
Participate in community outreach efforts to educate Veterans and stakeholders about the SSVF Program.
Ensure adherence to New York State laws and VA policies regarding data confidentiality, client rights, and program compliance.
Assist Veterans & community members use the Food Pantry and Donation Room while also tracking food pantry numbers.
Answer phone calls professionally and efficiently
Qualifications:
Associate’s or Bachelor’s degree in social work, human services, or related field preferred; or High School Diploma with relevant experience.
Experience in intake coordination, case management, or Veteran services preferred.
Strong knowledge of SSVF regulations, VA benefits, and housing assistance programs.
Excellent communication, organization, and problem-solving skills.
Proficiency in case management software and data entry systems.
Ability to work independently and collaboratively in a fast-paced environment.
Valid New York State driver’s license required.
Job Types: Full-time, Part-time
Pay: $15.86 - $17.00 per hour
Expected hours: 35 per week
Schedule:
- Day shift
- Monday to Friday
People with a criminal record are encouraged to apply
Experience:
- Intake: 1 year (Required)
- Case management: 1 year (Preferred)
Language:
- English (Required)
- Spanish (Preferred)
Location:
- Watertown, NY 13601 (Preferred)
Ability to Commute:
- Watertown, NY 13601 (Required)
Ability to Relocate:
- Watertown, NY 13601: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $16 - $17