Assistant General Manager

 About The Valley Club

The Valley Club provides an unparalleled experience, where luxury, leisure, and natural beauty converge. With an average summer temperature of 80 degrees, it’s the ideal destination for relaxation, socializing, and enjoying the outdoor lifestyle. Members from all over the world have chosen The Valley Club as their second home, captivated not only by the outstanding golf facilities but also by the Club’s commitment to creating memorable experiences. Beyond the greens, the Club offers a wealth of amenities including fine dining, fitness and tennis facilities, and seasonal aquatic activities.

ASSISTANT GENERAL MANAGER – POSITION OVERVIEW

The Club desires an AGM who functions in a proactive, highly engaging fashion, working very closely with the GM/COO and other team leaders. This “lead by example” AGM will be expected to be an integral part of a very high-functioning team with diverse backgrounds, experiences, and tenure. The primary goal of the newly hired AGM will be to fully immerse himself/herself into the Club’s current F&B operations in addition to partnering with the GM/COO in leading the planning towards the successful operations of the new casual dining area (The Moose Grill) as well as coordinating the existing dining outlets at the Club. The AGM will continue to look to enhance and elevate the overall membership and staff experience in partnership with the senior leadership team. The AGM will handle all operational matters and be an active thought partner on strategic and policy matters. He/she must also be sincerely approachable and an active listener while providing transparency to direction and operations.

Significant to the new AGM’s success is the ability to understand and have deep knowledge of luxury hospitality in large-volume operations. Certainly, a key to his/her success is “putting members first,” and recognizing the foundation of providing staff support, mentorship, clear direction, “walking the talk” and “being present” in a natural, sincere, and engaging style.

The ability to manage expectations is critically important, but a fair amount of that is accomplished simply by being present, approachable, accessible, passionate, diplomatic, and by having the necessary “gravitas” to be viewed with confidence and trusted by all constituencies.

Paying attention to the details of maintenance, SOPs, overall member experience, staff culture, and staff training is critical, as the clubhouse has great curb appeal at present and must be well-maintained going forward. Outstanding communication skills, especially the demonstrated ability to listen and respectfully respond diplomatically are essential.

To succeed you will need to:

• Collaborate closely with the Food & Beverage (F&B) team to establish a strong foundation for success within the department. Ensuring consistent delivery of service standards is a top priority, along with fostering a strong partnership with the culinary team. This collaboration is crucial in meeting members’ expectations and is a key factor in achieving success.
• Be the “face” of these operations with a hands-on approach and an understanding that “on-the-floor” member and staff engagement is critical
• Possess a deep knowledge of active club operations, with exceptionally strong F&B skills as well as strong financial acumen, and a passionate appreciation of modern “performance management systems” and technology. Being financially astute and able to effectively guide a large operation, including working to further develop financial reporting areas, SOPs, dashboards, and KPI and metric transparency is necessary.
• Possess a strong record of developing talent in club senior leadership roles and helping mid-manager leaders continuously develop themselves and their respective staffs in a desire to create a culture of continuous evolution to excellence in execution and delivery. Being a natural mentor is important.
• Seek out new and innovative ways to meet and respond to the needs and demands of an ever-changing and diverse membership
• Be outgoing, conversant, respectful, considerate and diplomatic, with the ability to say “no” when appropriate without alienating members or staff
• Keep the GM/COO informed of all significant or potentially significant operation matters, problem areas, achievements, opportunities, and other matters of importance.
• Be actively involved in Industry organizations (CMAA, National Restaurant Association, etc.) with a corresponding strong network of peers and staying abreast of trends and opportunities to keep the Club relevant for its members and staff.
• Collaboratively lead and navigate with political savvy, while creating an environment of trust in a busy and operationally complex multi-outlet/location Club

Position Responsibilities:

• Assist in the day-to-day management of all club operations, including food and beverage, facilities, events, and member services
• Collaborate with department heads to ensure seamless and efficient operations
• Implement and maintain high-quality service standards
• Act as a liaison between club management and members, addressing concerns, inquiries, and feedback promptly and professionally
• Develop and implement strategies to enhance member satisfaction and retention.
• Assist in budgeting and financial planning, monitoring expenses, and ensuring financial goals are met
• Analyze financial reports and recommend cost-saving measures without compromising service quality
• Supervise and support department heads, fostering a cohesive and motivated team environment
• Conduct regular training sessions to maintain service standards and ensure staff development.
• Oversee the planning and execution of club events, ensuring smooth coordination between various departments and meeting member expectations.
• Coordinate with relevant departments to ensure the proper maintenance and cleanliness of the Club's facilities and grounds
• Ensure compliance with health, safety, and liquor laws and regulations
• Implement risk management strategies and maintain necessary insurances
• Assist in developing and implementing long-term plans and strategies to enhance the Club's offerings and competitiveness
• Works closely with the general manager; responsible for operation of all aspects of the Club in the absence of the general manager and performs specific tasks as requested by him/her
• All other duties assigned by the General Manager

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

• Bachelor’s degree on in Hospitality Management, Business Administration, or a related field
• At least 2 years of previous managerial experience in a similar setting (hospitality, country club, or luxury service industry)
• Substantial private club or hospitality experience will be considered in lieu of the degree
• Industry certifications such as a CCM are encouraged but not required
• Proficiency in budgeting and financial management
• Knowledge of club management software and Microsoft Office suite
• Understanding of member-driven service and a dedication to maintaining high standards

ADDITIONAL SKILLS AND TRAITS

• Strong leadership, communication, and organizational skills
• Exceptional interpersonal skills and a service-oriented approach
• Flexibility and adaptability in a dynamic environment
• Strong problem-solving abilities and a proactive attitude
• Ability to multitask and prioritize tasks effectively
• Extended periods of walking, standing, and directing will be required
• Ability and willingness to work extended hours to ensure continuous service and member satisfaction

Physical Demands

·        Climbing stairs, bending and squatting, lifting up to 50 lbs

·        Requires grasping, writing, standing, sitting, walking repetitive motions, listening and hearing ability and visual acuity

·        Talking and hearing occurs continuously in the process of communicating with employees

·        Requires manual dexterity to use and operate necessary equipment

OTHER

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. In addition, attendance at all scheduled training sessions and meetings is required.

EMPLOYMENT ELIGIBILITY VERIFICATION

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

SALARY AND BENEFITS

Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefits package, including association membership.