What are the responsibilities and job description for the Patient Services Rep - part time evenings position at The Vancouver Clinic?
Do you have excellent customer service skills? Seeking friendly patient services representatives for mobile workstations!
Serve as liaison for patients as they enter our buildings. Primary function is providing customer service in the form of wayfinding, patient check-in, collecting co-pays and account balances, and other medical office support duties in a courteous and efficient manner.
Schedule: Monday - Friday 7:15pm to 11:15pm. Must be able to work a regular M-F 8am to 5pm schedule for training up to three weeks.
Hiring range: $18.00/hr to $22.00/hr depending on experience. Evening differential of $3.00/hour.
Location: Salmon Creek - 2
Must have consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.
ESSENTIAL FUNCTIONS:
- Greet patients in a courteous and professional manner.
- Provide clear and supportive direction to patients regarding the various department locations within the clinic.
- Acknowledge and promptly check-in patients in a warm, professional manner.
- Verify, update, and enter all patient information; demographics, insurance, and guarantor information.
- Obtain any required documents for visit.
- Collect payments and payment on balance.
- Communicate patient arrival to clinical staff promptly.
- Process messages promptly and accurately.
- Adhere to clinic policies and procedures, including HIPAA regulations.
Education and Experience
- Customer service experience required, preferably in a healthcare setting.
- Must have experience with processing payments, and strong computer and keyboarding skills.
- Must have consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.
Pay Range:
$16.89 - $23.65
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
Salary : $3 - $22
