What are the responsibilities and job description for the HOUSEKEEPER position at The Venetian Las Vegas?

Position Overview :

The primary responsibility of the Housekeeper is to clean and service assigned guest suites to ensure the highest standards of cleanliness & guest service. The Housekeeper is also responsible for reporting any maintenance deficiencies & handling guest requests or complaints.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities :

Cleans guest suites by category priority, including : bathrooms, showers, tubs, sleeping, and general suite areas following all Company and departmental policies and procedures.
Completes required suite cleaning credits daily.
Keeps housekeeping cart clean at all times and well-stocked with clean linen and supplies.
Ensures linen is clean and up to standards by following the reject linen process.
Removes soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Replenishes all paper products such as facial tissue, toilet tissue and / or bathroom amenities in correct amounts and locations.
Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
Replaces soiled bed sheets and turns down beds; sets radio to designated station and volume; refreshes ice bucket, tray and glasses; closes drapes and shutters, sets lighting and thermostat to designated levels; removes room service trays / tables / items from suite to elevator service landing.
Safely uses cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices.

Additional Duties & Responsibilities :

Completes tasks with proper use of equipment, tools or systems related to performance of assigned duties.

Transports cart with cleaning supplies, amenities and linens to assigned guest suite and positions securely, always blocking entrance to suite.

Provides unmatched service to guests at all times.

Provides accurate directions and information for guest inquiries and is knowledgeable about the property its services, features, attractions, promotions and special events.

Safety is an essential function of this job.

Consistent and regular attendance is an essential function of this job.

Performs other related duties as assigned.

Additional Duties & Responsibilities :

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities :

Minimum Qualifications :

18 years of age.

Proof of authorization / eligibility to work in the United States.

High School Diploma or equivalent preferred.

Must be able to obtain and maintain any other certification or license, as required by law or policy.

Six (6) months of related experience in housekeeping, professional cleaning, and / or exposure to the hospitality industry, preferred.

Must be available for performing turndown service for evenings as needed.

Complete and record tasks using both electronic and paper tracking.

Ability to communicate clearly and effectively in English, both in spoken and written form.

Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.

Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements :

Must be able to :

Push / Pull loaded housekeeping cart with force of up to 37 ft. / lbs.

Lift up to 44 pounds.

Carry up to 20 pounds.

Frequent and prolonged walking, kneeling, squatting, stooping, crouching, and bending.

Bend more than 5 times per minute in an 8 hour work day.

Use and handle chemical cleaners in accordance with safety standards.

Move furniture and make beds, including sofa beds.

Clean low surfaces, such as bathtubs and baseboards.

Walk to various areas of the property to access and clean guest suites, including climbing stairs.

Operate a commercial vacuum.

Work in a fast-paced and busy environment.

Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.

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