What are the responsibilities and job description for the MANAGER - ISERIES POWER SYSTEMS position at The Venetian Resort Las Vegas?
Location:
Las Vegas, Nevada, US
Position Overview:
The primary responsibility of the iSeries Manager is to plan, desing, implement, administer and suppoert all iSeries systems.
All duties are to be performed in accordance with the departmental and The Venetian Resort's policies, practices, and procedures.
Essential Duties & Responsibilities:
- Leads a team of iSeries Engineers.
- Providing support for escalated technical issues.
- Interacts with other IT Managers and technical staff to participate in incident management processes as well as communication of service status related to his/her area of responsibility.
- Plan, design, implement, lead, and coordinate iSeries system support-related activities.
- Provide administrative direction for daily operations.
- Ensure proper communication and quick incident resolution, as an IT Crisis Manager.
- Identify and implement new concepts and technologies to solve business issues.
- Supervise and direct day-to-day operations and provide technical support to members of the support teams including training staff on new systems.
Additional Duties & Responsibilities:
- Mentor, coach, and lead staff; create work assignments; establish priorities; monitor, review, and supervise completion of assignments on time; develop professional growth opportunities; conduct performance evaluations and initiate corrective actions as well as hiring, termination, training and succession planning processes.
- Oversee scheduling, prioritization, and timely completion of service calls, work orders, and projects and coordinate/escalate support issues with other IT support teams.
- Provide data and reporting of Key Performance Indicators and trends to IT Department and others as needed.
- Ensure adherence to IT systems quality and security standards.
- Develop and maintain “Service and Business Level Agreements” to set expectations and measure performance.
Additional Duties & Responsibilities:
- Responsible for iSeries security management.
- Maintain centralized policy and procedures documentation and process, monitor and facilitate documentation of new changes to policies and procedures.
- Coordinate and engage in ongoing professional development activities for the business.
- Documentation/Knowledgebase Development:
- Assist management team with creating and writing SOPs, Standards and Work Instructions.
- Project Management:
- Point of contact for project teams.
Additional Duties & Responsibilities:
- Identify opportunities for greater efficiency and areas to improve performance, policies, programs and organizational performance.
- Operations Support:
- Maintenance, design, performance, reporting and administration for iSeries systems.
- Communicate effectively with executive staff, department heads, management and team leaders within the department.
- Manage prioritization of workload, projects and requests for all iSeries Team Members.
- Delegate tasks and projects based on rapidly shifting priorities.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Minimum Qualifications:
Company Standards of Conduct
All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- Bachelor’s degree preferred or equivalent work experience.
- 5 years’ experience managing technical teams in a challenging, result-oriented environment.
- Solid foundation in iSeries technologies.
- Practical knowledge in widely used services and protocols such as DNS, DHCP, and TCP/IP.
- Experience supporting multiple iSeries systems in an enterprise level environment.
- Hands-on experience with high-availability / replication tools (iTERA, etc.).
- General understanding of infrastructure components; LAN/WAN devices, UPS systems, power.
- ITIL certification strongly desired.
- Critical thinking, analytical and problem solving skills with demonstrated success in diagnosis and resolution of complex issues, process improvement & standardization.
- Strong organizational skills and ability to multitask in a fast paced environment.
- Capable of working independently and creatively solving technical or process related problems.
- Proven experience in team development; coaching, mentoring and leadership.
- Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in spoken and written form.
- Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
- Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
- Maintain consistent adherence to the Las Vegas Sands Corp Unmatched Guest Service Standards.
- Work varied shifts, including weekends and holidays.
Physical Requirements:
Must be able to:
- Lift or carry up to 25 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Work in a fast-paced, results-oriented and ever-changing environment.
- Maintain proper mental attitude while dealing effectively with guests, management, team members, and outside contacts.
- Must be able to withstand prolonged walking, standing, stretching, bending, kneeling without restriction for prolonged periods of time, work indoors and be exposed to various environmental factors, such as, but not limited to CRT fatigue, noise, dust , cigarette smoke.
