Sr Analyst - IT Solution - Back of the House - Gaming (On-Site)

Position Overview

The primary responsibility of the Administrator III – IT Solution is to provide on-call and system support for applications within their responsibility area. The Administrator will work with business users and other key stakeholders to formulate business and functional requirements or systems specifications to create large and complex systems and software solutions and will execute and manage minor projects (1 – 3 months) with other Solutions Administrators. The Administrator III – IT Solution is expected to maintain and grow expertise across systems environments (e.g., applications, data layer, infrastructure, etc.) or maintain deep understanding and expertise across all business functions in a functional vertical (e.g., Front-of-House) or systems environment (e.g., application, data layer, infrastructure, etc.). The Administrator III – IT Solution uses their domain expertise to participate with other information technology professionals to ensure that systems environments are stable, extendable, and provide business value.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• In partnership with the Business Relationship Management (BRM) team, provide subject matter expertise for determining business requirements to address business opportunities or issues across functional verticals.
• Working with the BRM team, vendors, or through self-direction, determine solutions in support of the business requirements.
• Develop functional and technical specifications from the business requirements and/or functional specifications.
• Develop criteria for supporting developed solutions. May assist or provide input for project/effort modeling and sizing of solutions.
• Create solutions that will include components of systems development, process improvement, organizational change, strategic planning, or policy development.
• Successfully engage in multiple initiatives concurrently, including application and on-call support, minor projects, major projects, complex cross-functional/property projects, business and functional requirements elicitation, system architecture discussions and subject matter expertise to facilitate the work of Business Relationship Managers, Project Managers, and other Solutions Administrators.
• Work independently with users to define concepts, collaborate with project managers and BRM.
• Continuously build knowledge base of LVS application suite.
• Provide L2 application and on-call support for LVS application suite.
• Directly manage projects of short duration projects (1 to 3 months) AND oversee the execution of minor projects by other Systems Administrators.
• Participate as a resource on major projects as requested.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions; use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: business requirements, functional requirements, use cases.
• Utilize experience in enterprise-wide requirements definition and management systems and methodologies.
• Drive and collaborate with business units on their assumptions of how they will successfully execute their plans.
• Serve as the conduit between the voice of the customer community (internal and external customers) and the software development team through which requirements flow.
• Develop requirements specifications according to standard templates, using natural language.
• Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor’s degree or equivalent in relevant discipline, preferred.
• Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
• IIBA certification, preferred.
• 8 years in business analysis, with specific experience gathering requirements and creating definitions required.
• 6 years in information technology or working with information technology professional, required.
• Specific expertise in application area architecture (e.g., applications, interfaces, hardware layer, messaging, etc.) or deep functional expertise across all functions within an LVS functional vertical (FOH, BOH, Gaming, Marketing, IT).
• Experience with large, complex projects that may be cross-functional or cross-property.
• Good working knowledge of Windows/Enterprise Systems/Networking/Enterprise Security
• Microsoft SQL Server
• General and TSQL
• Integration Services
• Reporting Services
• Analysis Services
• VB.net and/or C#.net
• sFTP, PGP and other technologies for file transferring
• TFS
• MS Office – Word, Excel
• Windows/Systems/Networking/Security
• XML
• Business analysis skills, with the ability to forecast implications and provide consultative recommendations and solutions.
• Casino and hospitality application knowledge preferred.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Strong organizational skills, customer service focus, attention to detail, and process orientation.
• Ability to distill and present information to senior leaders.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to:

• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.